PURPOSE
This role is to provide electrical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be competent in the aspects of design and problem-solving from engineering first principles.
ESSENTIAL DUTIES
- Interpret internal and external customer requirements to meet desired outputs.
- Conduct technical application evaluations to identify potential solutions to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
- Communicate technical knowledge and specification to internal and external customers.
- Read, interpret, troubleshoot pneumatic and electrical schematics.
- Troubleshoot and configure product communication protocols.
- Troubleshoot pneumatic and electrical circuits.
- Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
- Perform guided research on a variety of topics and provide summarized data results.
- Complete assigned tasks using predefined departmental processes.
- Hands on technical support for both internal and external customers.
- Participate on a team to accomplish given tasks or processes.
- Travel, with support, mainly for the purpose of training, customer support, or trade shows. (Less than 15%)
- All other duties as assigned.
- Record daily activities.
PHYSICAL DEMANDS/WORK ENVIRONMENT
- Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
- Ability to work in a stationary position for prolonged periods.
- Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
- Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
- Ability to travel and/or attend meetings domestically and internationally outside of normal business hours.
MINIMUM REQUIREMENTS
- Bachelor’s degree in an electrical or technical engineering discipline or the equivalent in appropriate education or experience as determined by management utilizing internal SMC career development criteria.
- Novice understanding of the product development process.
- Novice understanding of applying project management principles, methodologies, and documentation.
- Novice understanding of CAD software as applied to the product development process.
- Novice understanding of industrial processes and/or controls.
- Novice understanding of tolerances as they relate to design intent.
- Novice understanding of common assembly processes.
- Novice understanding of material and component options by application.
- Novice understanding of schematics.
- Novice in conducting research using corporate resources.
- Competent at efficiently using time to plan and execute multiple duties effectively.
- Competent understanding to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, etc.)
- Novice to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
- Competent ability to communicate utilizing corporate office software.
- Competent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
- Competent ability to communicate, in English, with internal and external customers tactfully and professionally.